MY COMMITMENT

I remember remodeling my house and finding it incredibly difficult to have someone call me back, actually show up at my house at an arranged time, and to do quality work. 

I understand that it can be overwhelming to you as a homeowner to maintain and repair things around your house.

I promise to call you back, to provide you a fair estimate (and do my best to meet that estimate), to ensure you are happy and satisfied with your projects. 

I depend on referrals and I want you to be so happy you tell all your friends about my work. 

Thank you for the opportunity to work for you and to make your house a home.

Sincerely,

Mark B. Mullert

TERMS AND CONDITIONS

1. Definitions:

“Business Day” means any weekday within the “Business Hours” other than a bank or public USA holiday. Business Hours” means 8:00am - 5:00pm North Carolina time.

“Customer” or “Client” means the person(s), company, or organization who is responsible for payment of the job.

“Handyman” means the Technician that we are sending to your job to complete the agreed upon work.

“Job” or “Project” means the agreed upon scope of work outlined in the estimate or invoice.

“Materials” mean the actual and/or consumable products used in the job. These become the property of the Customer and will be left at the job - usually installed at their location. It does not include “tools”

“Tools” means the instruments and supplies that are used to install the materials on a job. These are the property of Black Mountain Handyman, LLC or our Handyman’s.

“Fee Schedule” refers to the payment schedule used for larger projects or jobs with an estimated cost of $1,000+.

“Deposit” refers to the amount paid in advance to order materials for a larger job.

“Installment” refers to the amount paid during a project on a bi-weekly basis to help Black Mountain Handyman keep up with payroll.

“Cost Plus” is our services/time to spend time with the client for our estimate, research and spend time to write up the estimate at home, pick up materials from the store, time to clean up the work site and to maintain our tools. This 15% surcharge of the subtotal covers our overhead costs and for us to provide workers compensation and general liability insurance.

2. Payment

A fee schedule may be required for larger jobs that take approximately 3-5 weeks, or have an estimated cost of $1,000+. A fee schedule example is represented as follows and is subject to change according to the specific project’s timeline:

• 50% deposit upfront for materials and to get the job going

• 20% installment after 2 weeks for payroll

• 20% installment after additional 2 weeks

• 10% balance after completion of job

Final Payment is due immediately following completion of the job unless otherwise agreed to by both parties in writing. We will send you a final invoice within 7 business days.

We are equipped to take cash, check, or card on site or ACH draft. Credit/debit card payments will incur a 4% processing fee. Bounced Checks will incur an additional $35 Charge *

Any payments not made after 30 days may be subject to a late payment fee of 10% of the total bill.

3. Cancellations

Customers have the right to cancel or reschedule within 3 days of any job. Any job that is cancelled and not rescheduled without 3 days notice of scheduled job is subject to the estimated labor charge.

*Please be sure that you are ready to move forward with your project. There is a substantial amount of prep work from all of our departments on every job. So, although we understand that life happens - we still need to pay our crew so they can feed their families.

4. Warranties

Labor Warranty: Black Mountain Handyman, LLC will remedy any deficiency in the labor craftsmanship, provided it receives prompt notice of the deficiency as follows:

• Black Mountain Handyman, LLC will return to the job to make it right and ensure that what was estimated and agreed upon is met with satisfaction on both parties. If further work is needed that is beyond what was estimated, Black Mountain Handyman will communicate and ask for an approval of job in writing before moving forward.

• The cost of additional work or new repairs will be quoted in advance at prevailing rates for the customer to accept or decline.

Material Warranty: Manufacturer’s may or may not have product warranty on a designated product.

*Any material warranty is the responsibility of the manufacturer and not Black Mountain Handyman, LLC

5. Pictures

• Black Mountain Handyman, LLC reserves the right to take pictures and document the progress of the job. These pictures may be used to demonstrate and communicate to customer the work and progress on the job. All pictures are owned by Black Mountain Handyman, LLC and may be used with discretion to promote and advertise our work on social media.